Ordering & Production

How long will it take to receive my order?

Because every item is made to order and fulfilled entirely by one person, please allow a processing time of [7] to [10] business days before your order ships. You will receive a tracking email as soon as your package is on its way.

What does "made to order" mean?

Instead of keeping a large inventory in a warehouse, your clothing is created specifically for you the moment you place your order. This helps eliminate waste, allows for careful attention to detail, and ensures that every piece meets a high standard of quality.

Can I customize or change my order once it's placed?

Because production begins shortly after your order is received, changes or cancellations cannot be accommodated once a purchase is finalized. Please double-check your sizes, colors, and shipping address before checking out.

Returns & Exchanges

What is your return policy?

All sales are final. Because each item is uniquely made to order and handled by a solo operator, I am unable to process returns, exchanges, or refunds for buyer's remorse or sizing issues.

What if my item arrives damaged or defective?

While I inspect every item before it leaves my hands, mistakes can happen! If you receive a damaged, defective, or incorrect item, please reach out within [info@atgbrand.store]with in 15 days of delivery with photos of the issue. I will gladly work with you to make it right and send a replacement.

Shipping & Contact

Do you ship internationally?

Currently, I ship to [US] only. Shipping rates are calculated at checkout.

My tracking hasn't updated, what should I do?

Once a package is handed over to the postal carrier, shipping speeds and delays are out of my hands. Please allow 24-48 hours for tracking to update. If your package appears lost in transit after [3] days, please contact the shipping carrier directly with your tracking number.

How can I get in touch with you?

You can reach me directly through the email [info@atgbrand.store]. As a one-person team balancing production, packing, and customer service, please allow [48 hrs] for a response. I am off on Sundays for rest, worship, and family, so messages sent over the weekend will be answered on Monday!